Frequently Asked Questions
Everything you need to know about bringing comfort home.
How long does shipping take for FlyHugz products?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for home goods?
We offer a 30-day comfort guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
Are FlyHugz textiles machine washable?
Yes, most of our products are designed for easy care. We recommend washing on a cold, gentle cycle and tumble drying on low to maintain the softness and integrity of the fabric.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. We are working on expanding our reach to more countries in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Shop Pay.
Are your materials sustainably sourced?
At FlyHugz, we prioritize ethical manufacturing. Our products are OEKO-TEX certified, ensuring they are free from harmful chemicals and safe for your entire family.